Archive for May, 2009

Published by on 19 May 2009

Your Marketing Collateral Needs a Checklist

  1. Is your product or service clear in the collateral? It’s easy to assume that readers know what you’re talking about; when unbeknownst to you they don’t have a clue.
  2. What are the features that will interest your audience the most? There is a huge dependence on “benefits” in marketing writing. This is a mostly a good thing, but in technical marketing collateral you have to get your features across too.
  3. How are you different from your competitors? Unless you’re doing a competitive positioning piece you might not mention your competitors by name, but you had better not be doing a second-hand echo of their positioning, especially if they’re a lot better-heeled than you are. (Avis may have developed their tagline in response to Hertz, but that tagline has made them billions.)
  4. What are your customer’s pain points? Mentioning them is critical in a white paper, but even in other formats you should know why your audience is going to care about your offering in the first place.
  5. Do you know who your prospects are? Small, medium or large enterprise; large mid-range; small mid-range; SOHO; data center managers; CIOs; etc. Know who you’re trying to reach with what collateral.
  6. Is your collateral easy on the eyes? IT staff and engineers want technical collateral, but that doesn’t mean they’ll wade through writing that is dull and dense. And executives won’t stand for it. Design your collateral for logical and headache-free reading, and write using strong words, a clear structure, and an active voice.
  7. Involve your sales team. You just know they’re going to change things around anyway.

Published by on 19 May 2009

Dreading the Writing Assignment? Use Outlines

Writing technical articles is a challenge. There you sit, surrounded by reams of research, notes and interviews. Where do you start?

Remember 5th grade English? You start with an outline.

Outlining has fallen on hard times lately. Mind mapping and brainstorming are much more fashionable. These techniques are great when generating ideas, but once you’ve got your ideas germinating you’ve got to outline them.

Don’t let this happen to you – outline. If it’s been a while since 5th grade – or if your “progressive” school didn’t stoop to teach you actual English skills – let me remind you why it’s important and how to do it.

Outlining keeps you from writing an unstructured mess. Readers, especially American readers, prefer distinct sections in their media. For example, look at American screenplays. Movies invariably have three acts, and anything that doesn’t have them is considered an art film. Effective speeches often contain three parts, and readers like three points because the structure makes it easier to retain information.

Outlining shrinks your writing time by a third to a half. How do you whittle down that pile of research notes and interviews into an article or white paper? You guessed it – outline it. By assigning sections to your notes before you start writing, you’ll categorize, simplify and clarify. Not bad before you’ve even written an introduction.

Published by on 19 May 2009

My Story

My story started in computer support at a division of Avery Dennison. I was 7 months pregnant when I found myself crawling UNDER a scientist’s desk to repair his computer.

I wasn’t in a position to quit yet but I vowed that I would. And soon.

I got my chance a couple of years later. Avery Dennison had massive layoffs and I was one of not-so-upset laid off employees. My severance pay helped and I worked part-time as a trainer and consultant for a well-known career counseling company. I guess they thought that since I kept landing on my feet they could use my expertise.

I knew I wouldn’t hold on to the contracted position forever, so when a journalism job came up at a technical magazine I jumped at it. I had never been in journalism or any type of professional writing for that matter, but I knew I could write. They knew it too and thus began my journey into the rewarding world of professional writing.

After 5 years at the magazine I was a single mom and needed to be home with my son, so I resigned to start my own freelance writing company for technology and business clients. The magazine was my first client and my best one for several years.

I loved freelancing but after several years decided that I needed a steady job with a good salary that still allowed me to work at home. My search ended with an industry analyst firm in the technology field. The main skill? Writing.

I share my story so you’ll see that you don’t have to settle for tiny little Internet article payments to be a professional writer. People say that it’s possible to make a living by selling cheap articles. As a segment of a business model – well maybe. You have to write extraordinarily fast and well or use article spinner technology. Some people do it and do well enough. But really, the most decent unique articles one person can pump out per hour are 2-3. And frankly, all of the incredibly cheap buyers out there demand “unique original content” for $3 an article. And instead of getting laughed out of the room, writers scramble for the opportunity. And so writers charge what the market will bear. Think about it this way: If you can write 3 unique articles in an hour – a very good rate – then you’re making $9-$12 an hour. Better than minimum wage I guess, which is how many buyers justify the horrifically low cost. But you should think to yourself – “Is that what I am really worth for good content? Really?”

Let me give you some prices. When I was freelancing I charged $1 a word for a technical or business article. I charged $200 per press release page. And I charged $600-$1000 per white paper page. (This is not a typo.) Because I’m a pretty fast writer this worked out to a very nice hourly rate.

Were my prices high? No – they were on the low side of average. Now you can see why I have apoplexy when someone suggests that they should pay me $3 for an article. Oh, PLEASE. (Note: now that I am on commission with my firm, my take-home per piece is even higher.)

O.K., rant over. Thanks for listening.

If you take only one thing away from my story, let it be that if you can write for business and business people, you have a valuable skill. There are certain areas in writing that won’t make you much money, including online article writing. (If you are writing articles for your own business that’s different – I’ll talk about that later.)

But like anything else worth doing, you have to concentrate on it. If you don’t have a background in technology or business than you need to build one. You can do it; it’s actually not that hard where business is concerned. And you need to write, and write a lot. And you need to market your writing.

Trust me – I’m on the lazy side. I’m a classic case of “if I can do it, anyone can.”

You can do it too.

Successful Writers are Well Paid Writers

A lot of modern writers start off with the idea that writing articles for online businesses is the way to success. They read about article marketing and how many opportunities there are to write. They read about eBooks and decide to write one of those. They decide they’re going to write sales letter galore.

And some of them do. Heck, some of them are millionaires — or close to it. But these are the superstars of copywriting whose skill translates into large amounts of money for their clients (i.e., copywriting sales letters whether online or print). What I find is that many writers limit themselves (even doom themselves) by accepting low-priced payments and then staying there.

What the well paid writers will do is look at their balance sheets and realize that, yes, they could go to work for McDonalds and make the same money. (Probably more.) Buyers will point out that even if you’re making pennies by writing, at least you can work at home – making incredibly cheap writing the basis for a stay-at-home mom’s financial life. Gee, thanks guys.

Don’t do it. Start with a business model that will allow you to make real money – not less than $30K a year at the lowest end. The upper end scales to $85K and up. Not bad for a good day’s work.

Here’s the difference: online business has a very low financial entry point. You can establish a business online with a minimum cost. This attracts people who have no experience or interest in paying traditional rates for business writers. So they offer a few paltry dollars per article to outsource their writing.

Experienced business writers look at those rates and either have apoplexy or get the giggles. And they go back to their well paid clients and businesses. But new writers get caught up in the same online entry point. And what does the market bear? $5 an article if you’re lucky. And the writers write for that and are grateful for the chance.

Don’t be one of them.

Published by on 19 May 2009

A Writer’s Journey

I have made a good living as a professional writer for 10 years. I have done this working for others and for myself, sometimes at the same time. I worked for free exactly once: when I wanted to break into white paper writing. I offered to write a white paper pro bono. It turned out well, the client was pleased (I got a box of Godiva chocolates) and from then on I charged good money to write more.

White papers, case studies, press releases, and trade journal articles were my bread and butter while I was freelancing. My rates were average for print business writing:

• $200 per press release page (not per release, per page)
• $500 for a 2-page case study
• $1 a word for a trade journal article from 800-2000 words
• $600 a page for white papers from 5-12 pages

I am NOT saying this to brag. My rates were decidedly middle-of-the-road.

But they will tell you why I am so appalled at the $3-per-article prices you find for online articles.
I understand why buyers want that. In this day of high quantity article writing, $3 per article keeps the costs in control. It doesn’t seem to matter much that the articles are spun, duplicated, or otherwise poorly written. Quantity is the name of the game. Quality goes begging. And so do writers’ rates.

Look. If you are using tools that let you produce numerous articles an hour to sell, O.K. As long as they’re decent quality and not copied, that’s fine with me. But if you are stuck with writing two or three articles an hour for $3-$5 per article, then it’s not O.K. Not when you can do so much better.

Let the cheapskates hire someone else’s desperation or tricks. You can get out there and make real money as a writer.